Stihl Online Policy

“The Servicing Dealer is the exclusive authorised distribution channel for STIHL, allowing all customers to receive the appropriate direct personal advice on STIHL products and no other sales channels are supported by the company (e.g. mail order, internet, etc.) Safety advice, guidance and customer service are all indispensable elements when it comes to selling high-quality, sophisticated STIHL products. That is why direct personal contact between the Servicing Dealer and the customer is mandatory and we expect our Servicing Dealers to comply with their obligation to always provide customers with proper advice, guidance and pre-delivery inspection.”

We at KLOOF LAWNMOWER CENTRE are proud to be an authorised dealer of STIHL products. We offer specialised advice about the right machine for the job and instruction on maintenance procedures. To comply with STIHL policy we request that you visit us in store to receive the best advice on product selection and to get the necessary instruction on the safe use of the product, as well as its servicing and maintenance requirements.

We cannot deliver STIHL machines via courier, it must be collected in-store.  All other STIHL products (eg. safety products, clothing, oils, accessories & spares etc) can be delivered.

Despite the restrictions this policy imposes, we want to make it as easy as we can for you to purchase STIHL machinery from us.  Just click the ‘Pick up in-store’ button and checkout using our Secure Payment Gateways with your card or EFT. (If we need to cancel your STIHL machine order and refund you, due to you not being able to Pick Up in-store, we reserve the right to deduct the Bank Fees/Commissions incurred on the sale.)

We will let you know when your product is ready to collect.